# Autoresponder

Now, you can set the auto reply message. If there is any incoming message, this auto reply message will be triggered. It is useful when you want to inform your customer that this number is actually a blasting number and your official number is another number. Redirect them to your official number.

<figure><img src="/files/NwRg8w8x5VDidL3HWwF6" alt=""><figcaption></figcaption></figure>

Once you select your desired WhatsApp account, you will see a form which you are required to fill in.

* **Status:** Enable / Disable
* **Sent to:** All / Individual / Group
* **Type of template**: Choose the type of template you want to blast out
  * Text & Media: Insert text and media attachment without any WhatsApp button at all
  * Buttons: Create WhatsApp template with buttons appear where your customer can click on the button to improve CTR.&#x20;
  * List Messages: Create list messages. Example as below.
    * *Hi. Welcome to XXX. To continue, please select one of the following options:*
      1. *Product Information*
      2. *Pricing*
      3. *Talk to live agent*
* **Media file**: Insert your attachment. Support image, video and PDF file.
* **Caption**: Insert your message which you want to deliver.
* **Resubmit message only after (minutes)**: This function will reduce the likelihood of your WhatsApp account getting blocked
* **Except contacts**: You can choose which contact to exclude from sending out this auto reply message.


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