Channel Wallet

What is a Channel Wallet?

When you send message to your prospects, meta charge a fee. This fee called as meta conversation charge. You will need to have balane within your channel wallet in order to create and submit template and start sending messages. Once you start sending messges to your whatsapp prospects meta will charge the conversation fee from this wallet directly. You can see your balance, transaction history and the conversation charges within this channel wallet section.

When and How meta charge me?

Meta only chagrge once per 24 hours. So, for example i am the business and you are the prospects. So, if i send you a message now meta will charge me an amoung ( for example X ) and meta will create a 24 hours conversation window. So within this conversation window if i send multiple messages to you or the prospects then meta will not charge any money!

Please note: incoming messages are fee of charges!

Can I track this 24 hours conversation window clock?

Yes, if you go to inbox and click a prospect then you will see if there is any open conversation window or not. Once the 24 hours window is over, it will show you expired!

How can i recharge the channel wallet?

Click the + sign and you will be able to to recharge your channel wallet using your card or bank transfer.

What is the minimum recharge amount?

1. For Cards minimum recharge amount is $10

2. For Bank Transfers minimum recharge amount is $50

Can i transfer my balance?

yes you can transfer your balance only within your channels. That means if you have multiple numbers connected then you can transfer balance within your numbers To transfer balance click the transfer icon >

Then click > transfer balance

Then type the number you want to transfer the balance to and the amount and click > transfer balance