Message Errors
Common errors that occur while sending messages are listed below
Last updated
Common errors that occur while sending messages are listed below
Last updated
Code
131026
Message Undeliverable
Description
Unable to deliver message. Reasons can include:
The recipient phone number is not a WhatsApp phone number.
Sending an to a WhatsApp user who has a +91 country calling code (India). Authentication templates currently cannot be sent to WhatsApp users in India.
Recipient has not accepted our new Terms of Service and Privacy Policy.
Recipient using an old WhatsApp version; must use the following WhatsApp version or greater:
Android: 2.21.15.15
SMBA: 2.21.15.15
iOS: 2.21.170.4
SMBI: 2.21.170.4
KaiOS: 2.2130.10
Web: 2.2132.6
The message was not delivered to create a high quality user experience. See
Possible Solutions
Using a non-WhatsApp communication method, ask the WhatsApp user to:
Confirm that they can actually send a message to your WhatsApp business phone number.
Confirm that they have accepted our latest Terms of Service (Settings > Help, or Settings > Application information will prompt them to accept the latest terms/policies if they haven't done so already)
Update to the latest version of the WhatsApp client.
HTTP Status Code
400
Bad Request